Return Policy
At Robert & Alice Vancouver, we do everything we can to keep our customers satisfied. However, it may occur that you wish to return a product. This document clearly explains our return policy.
Conditions for Returns
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You may only register a return after you have physically received the item.
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Return shipping costs are entirely the responsibility of the customer, including any international shipping costs.
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Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.
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Trying on items is allowed; wearing them is not permitted.
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Returning products that were intentionally ordered in multiple sizes with the intention of returning part of the order is not allowed.
Return Process
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Register your return by emailing info@robertalicevancouver.com within 14 days of receiving the item.
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You will receive the return address of our supplier, which is located in China.
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Send the item back entirely at your own expense, including any customs duties or shipping costs.
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We strongly recommend using a shipping method with track & trace.
Refunds
Once the returned item has been received at the return address and the condition of the product has been approved, the purchase amount will be refunded within 14 days using the original payment method.
Liability
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We are not responsible for lost packages if the tracking information indicates that the item has been delivered to the address provided by the customer.
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If an incorrect address is provided, this is the responsibility of the customer.
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Address errors must be reported within 24 hours after placing the order.
Contact
If you have any questions regarding returns, please contact us at:
info@robertalicevancouver.com